I have lived in Channel Mission Bay since June 2016 (13 months) and will not be renewing my lease this fall.
My rating is solely due to repeated failures of air conditioning. In 6 written requests over 9 months, I document failures of the A/C compressor, thermostat, and coolant systems. This has resulted in the A/C only being functional for 20 minutes every 24 hours, insufficient to cool the unit below 75 degrees, sometimes blowing hot air instead of cold, and reaching over 80 degrees during the
...May/June 2017 heat wave.
As a sufferer of migraines triggered by heat, the reason I chose CMB over comparable buildings in Mission Bay was air conditioning, which they advertise widely. Since the unit is detrimental to my health, I will not be renewing my lease. There is no reason to pay the premium for A/C in this building when this feature does not work. Other features are equivalent to less-expensive neighboring buildings on 4th St (Venue, Strata, MB 360, Azure).
Because service on these requests has only fixed issues temporarily and the issues above remain after 9 months, I conclude that the faulty HVAC was known to management. They did not disclose this issue to me when I signed the lease, when I asked specifically about it. I was misled on the condition of the unit.
I have a lost confidence in the overall condition of the unit and in the management company, UDR. I will be forwarding this to my HR department to no longer recommend UDR properties for short-term housing.
Property Manager Responded