Do not move here!!! HORRIBLE MANAGEMENT!
November 30, 2017 - Reseña de Apartments.com
The apartments are decent sizes but management is absolutely horrible and will help you with nothing. They do not honor their services. We moved in being told our apartment was downstairs and that they had a fitness center as well. Neither of those things were true. They also lied to us about the pet policy when we first moved in, telling us we couldn't have animals but after reading our lease we found out that was not true. While swimming in the pool which is almost never cleaned I had hair ...
floating by me and it started to latch onto my arms and chest. DISGUSTING! Also Management is rude and completely unprofessional. I have caught her yelling at her maintenance workers right in front of me, she has raised her voice at me on several occasions when I was asking simple questions and will literally tell you when something that they provide isn't working that it isn't her problem and to call the number yourself. She gets pissed off if she has to leave her chair in her office. If u want better management then you should not move in here. Oh yeah also they do not keep up on maintenance and are very quick to blame you for their problems so that they don't have to pay for anything.
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Property Manager Responded
March 8, 2018
I can only say we are truly sorry if you are unhappy in any way. We want your stay at Chateau De Ville to be a pleasant one. We would love the opportunity to be able to rectify any issues you might have while living here. Please take a moment of your time to come see us in the office so that we are able to apologize for anything you felt we have not been honest about. Our recreation room has been open since Dec 2017, you should go take a look. We became pet friendly just a few short months ago and we would love the opportunity to go the over the restrictions we have so you can locate the right fur baby for your family. I apologize for having a dirty pool while you swam, we are doing all we can to make your swimming experience more enjoyable in the future. Our laundry machines are the only machines we have on property that we have no legal right to repair or replace on our own. They belong to All Valley and they rent out the 4 rooms for their machines. I am sorry if we seemed as if we ...
didn't care about them, but we have been instructed to inform the residents how and who to call for repairs. Their number is clearly posted on the walls with instructions on how to report problems. Again, I apologize if I have ever made you feel unwelcomed in my office. Please allow me the opportunity to make living here better for you and your family, if you are still a current resident of course.
Dog weight limit - 25lbs.