Lost $600 from misleading and shady application process
July 13, 2026 - Reseña de Apartments.com
I lost $600 dollars from applying
for an apartment here with my husband. Their application fee was $50 per person (non refundable)so $100 total + $500 as a holding fee (supposed to be refundable).
They are extremely misleading with their “holding fee” ($500), we were told to our face that if we weren’t approved that we would get it back.
After we applied, we got an email and saw it a day late because it got sent to our spam and it said that we were approved ONLY under certain conditions, ...
like a guarantor, investment statements, etc. We couldn’t meet those conditions so therefore weren’t actually approved right? We were deemed unfit without having those requirements so what else is there to do but back out. So obviously we were like oh well, we tried and asked for the $500 back like we were told we would receive back in case we weren’t approved.
They said that we were too late and they were entitled to that money since it took the apt off the market, I’m sure that 3 days just cost them soo much money..
They already got $100 from us that we were okay with them keeping since it was clear we couldn’t get that back.
They said we were a day late in deciding to cancel, even though we were never truly approved, it got sent to spam and we saw it late because of that, and we took literally only a few hours to see if we could meet those requirements before calling it quits. In total the process of seeing the “approval” and deciding was 2 days. This timeline is so short and I’m sure it’s that way on purpose so you make pressured decisions or they can find a way to keep your money.
I was reaching out for weeks after and when I finally could get in touch they gave us no way to resolve it.
So shady and unacceptable. Stay safe out there and keep your money close, it’s sad but you can’t trust places like this. As for us we’ll be extra careful next time, lesson learned.
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