(Zero star) Extremely Disappointed – Poor Communication and Unfair Treatment
I had a deeply frustrating experience with the leasing team at City Parc Apartments. My application was rejected on the false grounds that I delayed uploading documents, despite me providing “clear evidence from the verification team they mentioned me to get in touch with(was told that they mentioned I delayed)” that my application and income verification were completed on time and met all the necessary income
...requirements.
When I tried to get clarification, “the leasing staff and the relationship manager kept pointing fingers at other teams saying verification team or screening team or accountant in City Parc “ without giving me a straight or professional answer. My emails went largely ignored, and when I followed up in person, I was “met with rudeness and humiliation, which added unnecessary emotional stress.
What’s worse is that “I was never contacted with a valid reason for the rejection”, nor was I refunded the $215” I paid in application and admin fees – even though “the error was clearly not on my side”. This lack of accountability and empathy is completely unacceptable.
For comparison, I applied at another apartment complex shortly after and was “approved within two days” without any issues – using the “same documents, income, and background”. That just proves how unjustified City Parc’s rejection was.
This experience has left a lasting negative impression, and I sincerely hope others think twice before dealing with this property. I can never forget how it left an impact on me mentally and financially.
Max of 2. Large Dogs Welcome.