10) In all our years at CityScape, not once have all 4 elevators worked simultaneously. This year, there have been instances of NONE of the elevators working, with someone actually getting stuck and being rescued by firefighters
9) Concierge (Or lack thereof)
8) CityScape app to pay rent
I’ve received many emails from CityScape about the ease of paying rent through their app. I’ve had auto payments set up for many years, and never once did I have an issue. That has recently changed. I recently
...went on the app to check my rent due and was shocked to discover I owed over $3,000! I went to the community manager to see what happened and was accused of not paying rent. I had emails with confirmation numbers with amount shown, and was informed that paying rent on the 1st of each month (which I have done for years and which is the actual due date) was not necessarily correct, and that I needed to “do my due diligence to pay the correct amount”, not the amount stated on the app.
7) Cleanliness
6) Apartment Renewal
For me, and most of my fellow residents, the renewal rate was increased dramatically (I’m talking about $300-500 a month). The only way to get a cheaper rate, was to rent the exact same unit, but on a different floor. A lot of residents were forced to move, even though they had to pay for the cost of moving without the luxury of working elevators.
5) Parking
I was promised two new parking spaces closer to the elevators (since the spot I have is directly across a non-reserved parking space, and my car has been hit). Not only did I not get the new spaces, my old ones were “released” to other residents due to a software malfunction.
4) Lack of community events
In the past, CityScape used to have Wine Down Wednesday every week; now most of the residents go to nearby apartments for happy hours.
3) Pool Spa Area
I’ve received many emails on how the renovations have been slow, but ongoing. But hey, I was just informed they now have new shrubbery to make it look better.
2) Food delivery
In reference to reason #9, if there’s no concierge working and the butterfly app to let people in is not working properly, your meal will be left downstairs. In reference to reason #10, if the elevators are not working, you’ll be walking down and up numerous flights of stairs just to eat.
1) The new community manager
If you enjoy being belittled, insulted, and being treated like a child, then CityScape has the community manager for you!
Max of 1.