The staff doesn't know what they're doing; each person provides a different answer. The managers are ignorant, unwilling to help and are condescending when you are trying to understand the random charges on your account. There is such a high turnover rate that the complex hires whomever is willing to take the job.
The complex is not very safe. I have had multiple friends' cars get broken into and had property stolen at different locations in the complex. In addition to that, there was a man who
...violently had his head bashed in right outside of my building, leaving blood stains on the concrete sidewalk. Collegetowne did nothing for that. There are drive-by shootings and often robberies at the townehomes. They hire "security" but it's nothing more than a rent-a-cop who spends most of their time parked in a lot on their phone.
For the money, you can live in a more desirable location like downtown East Lansing with upgraded appliances and updated living. There is hardly any light, my AC didn't work - I tried having maintenance come fix it for months - and it is not central. There was a constant loud banging coming from the pipes in my apartment that would wake me up in the middle of the night because it was so loud and aggressive, but Collegetowne never tried to fix it. They told me that I'll get used to it.
There were ants in my apartment, everywhere. I did not leave food out nor keep a messy apartment, so I had them sprayed. It was spot sprayed so the ants didn't go away. I know people in other buildings who had roaches.
Maintenance will come inside your apartment whenever they feel, without a 24-hour notice. As a woman living by herself, this is scary and uncomfortable.
DO not come near this hellish, waste-of-money space. Their staff is so uneducated, unknowledgeable, and unhelpful that it's like talking to a brick wall when you need something. It's because of them I had to hire a lawyer to get me back money they claimed to not have.
This is the worst place I have ever lived, I wouldn't recommend it to anyone. The reviews are all quite similar, do your research on multiple websites. I should've listened.
| Restrictions: None.