Don't live here
July 29, 2026 - Reseña de Apartments.com
We only lived here one year. Here's why:
- Intermittent hot water- went out at least once a month, and one bathroom never really go hot water. The sink in the main bathroom only got hot if the shower was on.
- The oven broke and it took a few days for them to fix it.
- Our unit constantly smelled like marijuana, and they refused to do anything about it. It made our asthma worse, and even after buying an air purifier, we were still having to use inhalers.
- We didn't have a washer or dryer ...
the first three weeks we lived there, and had to email, call, and go to the office multiple times. We were promised it would be there upon move-in.
- It took them 11 months to fix the leak in our back door. People came out to look at it and "fix" it 4+ times.
- The ceiling in our bathroom leaked, and they ignored our service requests and calls for so long that eventually water exploded out of our bathroom wall. Because of that we had a huge hole in our bathroom ceiling for a week. When they repainted the wall it looked worse than before the leak.
- The fridge was broken in multiple ways upon move in.
- The ice maker was dirty and unusable, and they refused to fix it.
- We got woken up by footsteps from our upstairs neighbor almost every night- and we're not light sleepers. Guests would get scared the ceiling was coming down when our neighbor was simply walking. Horrible sub flooring.
- Management did not respond to MANY of our work orders for weeks or even months at a time, despite email, phone, and in person requests.
- After "fixing" something, contractors got paint all over our floor, cabinets, counter, mirror, and even the sidewalk outside our unit.
- After moving out, they sent us our final bill, but since the complex has been bought, there is no way to pay it. We have tried multiple times, including calling, email, and going in person, but they won't give us a way to pay it, so we're still being hassled about an outstanding bill three months later.
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Property Manager Responded
July 31, 2026
Thank you for sharing your feedback. We’re sorry to hear your experience did not meet expectations. We understand how frustrating unresolved maintenance issues, communication delays, and concerns about your living environment can be. We appreciate you bringing these matters to our attention and will use your feedback to help improve our service and processes. If there is still an unresolved balance issue, we encourage you to contact our management team directly so we can work toward a resolution. Benttree@greystar.com
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