DO NOT MOVE HERE
August 31, 2026 - Review from Apartments.com
we moved into our apartment in July and it has been a mess since. at move in we had multiple maintenance issues along with severe water damage, leaks, and black mold which took a month to get fixed. we had severe pest control issues that management never attended to, to the point we had to hire our own services. hot water has been TURNED OFF at least once a week since we moved in. our AC does not work properly, downstairs is an ice box while upstairs is a sauna - management/maintenance told us ...
there was nothing they could do to fix since there’s only one thermostat?
overall leasing staff and management is unorganized with terrible communication and customer service. i would not recommend moving here
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Property Manager Responded
September 8, 2026
Thank you for sharing your experience. We sincerely apologize for the frustrations you've encountered since moving into your home. The issues you described, including the water damage, mold remediation, pest concerns, recurring hot water interruptions, and HVAC performance, are not the experience we want for our residents.
We understand how disruptive these challenges have been, especially during your first few months in the community. While some repairs may require additional time or coordination with outside vendors, we recognize that clear communication and timely follow-up are essential throughout the process.
We take feedback like yours seriously and would appreciate the opportunity to review your concerns in detail and ensure any outstanding issues are addressed. Please contact our office directly or email us at benttree@greystar.com at your earliest convenience so we can discuss your experience and work toward a resolution.
Thank you for bringing these matters to our attention. ...
We value your residency and would welcome the opportunity to restore your confidence in our community.
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