Honest review from resident
June 17, 2026 - Reseña de Apartments.com
There have been some positive aspects. When our washer broke less than a year after moving in, maintenance eventually repaired it and management reimbursed us for the money we spent at the laundromat by crediting our rent. I appreciated that effort.However, the repair took approximately three weeks because they were waiting on a part. During that time, my husband and I had to haul laundry to a laundromat while juggling four jobs between us, caring for an autistic child, and raising a ...
one-year-old. It created a significant hardship for our family. We also experienced an incident where our upstairs neighbors flooded their apartment. Water came into our unit and ran down a wall containing an electrical outlet. Fortunately, there was no lasting damage, but it was concerning while it was happening. Another ongoing concern has been excessive noise. There have been multiple occasions where loud music has continued late enough that we felt it was necessary to involve law enforcement. As a family with young children, including an autistic child, having a peaceful living environment is very important to us.
We have also repeatedly dealt with the smell of marijuana entering our apartment from neighboring units. We have submitted multiple complaints because we are concerned about our children’s exposure, but the issue has continued.
One of my biggest frustrations has been the pool. It seems to be closed frequently for cleaning and maintenance during times residents are most likely to use it. For example, yesterday it was closed from 11:00 a.m. to 5:00 p.m., and today cleaning began at 5:00 p.m., right when many people are getting home from work and school.
The pool access rules are also extremely restrictive. Residents must have a key card and wristbands. Even when wearing the required wristbands, residents cannot enter through the lobby and must go through the pool gate. The process feels unnecessarily complicated for paying residents.
My most disappointing experience has been with the office staff. Francesca has repeatedly come across as dismissive, condescending, and unhelpful in my interactions with her. On one occasion, she stated she had called my husband with an update, but that was not our experience. I have also found it very difficult to speak directly with management, as calls do not seem to get transferred when requested.
Based on my experience, I would encourage prospective residents to carefully consider these factors before signing a lease.
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Property Manager Responded
June 18, 2026
Thank you for taking the time to share such detailed feedback about your experience. We’re genuinely sorry to hear about the challenges you and your family have faced, especially given how busy and demanding your daily responsibilities already are.
We’re glad we were able to resolve the washer issue and reimburse your laundromat expenses, but we also understand that the delay in repair created a real hardship. Situations involving maintenance delays, water intrusion, noise disturbances, and odor concerns are taken seriously, and it’s clear we did not meet your expectations consistently in these areas.
We also appreciate you calling out specific concerns about pool availability and access procedures. Feedback like yours helps us evaluate whether our policies are truly serving residents in a fair and practical way, or if adjustments are needed.
Regarding your experience with the office team, we’re especially sorry to hear that interactions felt dismissive or unhelpful. That is not the ...
standard of service we aim to provide, and your comments will be shared with our leadership team for review and follow-up.
We would welcome the opportunity to speak with you directly so we can better understand each of these issues and work toward improving your experience moving forward. If you’re open to it, please reach out to the management office at your convenience.
Thank you again for your feedback.
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