Started off great.. Ended horribly
August 9, 2024 - Reseña de Apartments.com
We lived here for about 7 years. The complex changed ownership maybe twice in that time and Mission Rock did a pretty awful job in the end. We were recommended a cleaning service to use by them for our move out cleaning (Spruce) and they did basically nothing. We ended up getting charged $1500 on top of the cleaning fee we already paid, and several items on our list of charges were absolutely bogus. We paid a non-refundable security deposit to cover things that we were eventually charged with, ...
so I suppose that deposit went down the drain as well. We tried contacting them to discuss the charges but never received a call-back and then they just sent it to collections. The apartments themselves are made poorly, using the cheapest, thinnest materials available. We reported several issues to management and maintenance that were never resolved, one of which being our front door not opening or closing properly so resident safety is of no concern to them. I don't recommend living here. Not while under Mission Rock anyways.
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