Property itself actually decent—horrible management
July 19, 2025 - Reseña de Apartments.com
They advertise “24/7 emergency maintenance” for things like water leaks and a/c issues. Yeah that’s BS. And the concierge team is either unable or unwilling to lift a finger to help. (They’re also generally very rude and unhelpful.)
So if you’re someone prone to bad luck: look elsewhere. The 24/7 emergency maintenance is a myth. They could not respond to our a/c unit leaking large amounts of water (so we cut the a/c off) until the next day in the middle of summer despite confirming they were on ...
the way to help when we reported it.
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Property Manager Responded
August 7, 2025
Thank you for sharing your experience, we're very sorry to hear about the frustration and inconvenience you encountered. We understand how upsetting it must have been to deal with an A/C leak during the summer, especially after being told someone was on the way. That’s certainly not the level of service we aim to provide, and we apologize for the delay in addressing your issue.
We also regret that your interaction with our concierge team left a negative impression. If you’re open to discussing this further, we’d really appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to contact us at 703.521.9000 so that we can discuss this further.
Kind Regards,
Sergi Cardoza
Property Manager
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