Worst office staff and maintenance I’ve ever dealt with. When I place a maintenance request I ask for a courtesy phone call with an update. I have begged for a phone call - they never call. If* they do, they never leave a voicemail. Maintenance 25% of the time leaves a notice if they’ve entered your apartment - not always, which really ticks me off. They seem hesitant to contact skilled, licensed contractors to make repairs, instead opting to do it themselves and (in my experience) essentially
...“put a bandaid” over the problem but never repairing it. I have to call several times for an issue to be semi-resolved (by semi-resolved I mean, the a/c, hot water, appliance is working *for now* and the damage caused by the repair issue has been painted over. Literally. They’ve painted over mold...not, you know, found and repaired the source of the problem). The company has an outside agency inspect the property 1x/year or every other year, and that seems to be the only time the staff is frantically trying to make “repairs” (aka covering up), not bothering to give tenants a required (by law I believe?) notice before they enter the apartment OR notices after they entered the apartments when tenants were not home. Residents finally got an email that said “we may or may not be in your apartment sometime in the next month.” Thanks for narrowing down the time frame. This proved especially difficult for pet owners (since the staff wants pets locked up), people working from home, parents of infants, people who worked the night shift and slept/showered/etc during the day and were not away, and me when I was in a state of undress when, without notice, there was one knock on the door and a team of 6 people in my apartment. I discovered, via a camera I finally installed INSIDE my apartment because of my distrust for the staff, the maintenance staff using my cleaning supplies and bath towels (and then taking them - so...stealing?) to clean up a water spill they made while making a repair. THEN they left their dirty tools sitting on my upholstered furniture. They cursed while they worked and looked around the apartment, making fun of the decor, items they noticed around the apartment. I felt violated watching that footage. They are sloppy. Unprofessional. Don’t care about you or the property. Don’t make repairs - just cover up damage. Office staff (especially Denise) is rude and will not return your calls. These look nice on the outside and that’s all.
Max of 2.