Communication terrible
May 19, 2022 - Reseña de Apartments.com
If I could give no stars I would. I have been waiting for my refunded deposit since end of march 2022. I was told check was mailed never received, after verifying my address. Office staff lied and said it was voided and reissued and I can come and pick up first or second week of May. I came into office AFTER NO ONE ANSWERING THE PHONES each time I have called. And no one calling me back. So I wasted gas driving to leasing office just for them to say they don’t know what’s going and to play dumb ...
instead of contacting the corporate or whoever to issue my deposit back. They said they would put in another ticket, to see what happened and told me I had to wait another 2-3weeks. And one staff had the nerve to have a attitude after she was the individual that said she requested new check, and would call me. This is very unfortunate and should have never applied for these apartments.
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Property Manager Responded
May 26, 2022
Hello,
I am sorry that we did not put our best foot forward with you. We do strive to always be consistent with our process on processing our refunds. Thank you for providing us with feedback on your experience as an applicant.
Thank you,
Mary Santellanes
East Range Crossings Community Manager
Max of 2. 1 year or older. Proof of spay/neuter and vaccine records required.