Fine building, management is a joke.
September 30, 2025 - Reseña de Apartments.com
I lived at Eleven01 for 3 years. The building is new, for the most part cleaned often, and effort is made to keep it nice. Living here is nice when you don't have something that needs to be fixed--good luck getting that done in a timely manner. ZERO communication between anyone! We submitted a move-out notice two months before we were planning to leave, as they ask you to do--no confirmation it was received or anything. So, I reached out to confirm the property manager received it, but they ...
didn't tell the leasing manager, apparently. When our lease ended, the leasing manager reached out to me saying it was going to be an additional $200, including our rent a month now. When we had vacated the unit a month prior, and someone had already looked at the unit!
When we were emailing regarding this to clear it up, I was ignored after I explained. I'm assuming they figured it out?
I get it, mistakes happen. But management, specifically their leasing manager, should seriously be embarrassed at how consistently terrible their communication is and should note that accountability and an apology go a long way when they are wrong.
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