Admin fee
May 11, 2022 - Reseña de Apartments.com
On February 5th I applied for an apartment with the knowledge I could cancel within 72 hours to receive my admin fee refunded. I cancelled on February 7th and still waiting for that refund check. If administrators are this poor at responding to a potential resident, I can only imagine how poor everything else would be?
Property Manager Responded
May 12, 2022
We sincerely regret that your experience has caused some frustration. Since we don't have your name to reference to, please contact the Community Director and give her your name and details of your application. We will be able to research the status of the refund. We have had many checks returned by the post office marked "undeliverable", so please call or email the office at Encantada Steam Pump as soon as possible. We look forward to hearing from you and resolving this issue.
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