A car crashed into our apartment, right into my children's bedroom. According to the police report, this happened at 756am. I was left a message on my cell phone voicemail after 915am. The initial voicemail said there was a problem outside my apartment and my dog wouldn't stop barking. THEN, it mentioned a car had driven through the bedroom, management didn't know if my dog was trapped - and they refused to go into my apartment due to the lose dog so I needed to return home right away.
The
...manager requested I call when I was near the complex so she and maintenance could meet me at my unit. I called and left a message. 15 minutes later, I was still calling the office and leaving messages. I finally got into my car and drove up. When I was finally met by maintenance and management, I was given no guidance. I asked if they would be putting us into another unit and was told I had to "wait and see" until after she spoke with her manager. I was told they would "shore up" the apartment. At 1115am, the office staff still hadn't called me back and I still couldn't reach them. I myself called Ocala Police and Ocala Fire Department to see if they had even come to inspect if the unit was still structurally sound. At 1245pm I finally went to the office to try and find out about our status. The property manager closed her office door and left us sitting there for over 15 minutes. When I asked what was going on, she informed me finding a new place to stay was our responsibility and that is why they require their residents to have renters insurance. The office would be of no assistance in either finding us a hotel or putting us into a new unit. Three days after the accident I was finally told we were not allowed to enter the bedroom, even to remove our furniture. The property manager continued to say "she is doing everything she is required to do." And told us we could either break our lease or resign a new lease to move into a new unit. We chose to brake our lease. The property manager remained hostile, unfriendly, and downright uncooperative, acting as though we drove a car through our own unit. It is now over 2 weeks after the accident, my two young children, husband and I are still living in a hotel. With no help from the apartment or their "professional" staff.
Max of 3. | Restrictions: Breed Restrictions apply.