Avoid, avoid, avoid
March 21, 2022 - Reseña de Apartments.com
I wanted to like this place, but management completely ruined it for me in the end.
I was asked if I could turn in my keys the day before my lease ended (due to my lease ending on a Sunday when they're closed) and if I didn't, I would be charged a prorate for the following Monday. I decided to not do Saturday between the hours of 8-5 per their request as I needed the extra day to finish up my move. As this apartment does NOT have a dropbox for residents, I told them I would slide my keys in ...
through their door on Sunday as many residents do for rent, to which they said they "do not recommend". When I followed up saying they wouldn't have any grounds to charge me a prorate Monday if I returned the keys Sunday, regardless of them being closed, AND mentioning they'd owe me $30 if returned Saturday as they charged me rent through the end of my lease, I got no response. But of course I get a quick response after move out just to let them know I turned in my keys.
I had also requested written confirmation that they would not accept or provide me a way to turn my keys in on Sunday and that they would pay me $30 if returned Saturday, which was not even acknowledged by management, ignoring my email completely.
TL;DR Dont schedule your tenants move out day on a day you're closed if you wont accept or provide a safe way to turn in keys, and don't try to dupe your residents to moving out a day early when you clearly charge them their full term until the lease's ending day.
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Property Manager Responded
March 22, 2022
We would like to apologize for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. A member of our management will reach out to discuss what occurred and how we might make it up to you.
Pet Fee: $300.00 (non-refundable) Per pet? No, Pet Rent: $25.00 Per pet? Yes.