I can't wait to get out this place
May 3, 2024 - Reseña de Apartments.com
I reside at Foothill Creek Apartments and have encountered challenges with communication and service from the management team. Upon the expiration of my initial 12-month lease, I was automatically enrolled in another 12-month contract at a higher month-to-month rate without prior notification. Additionally, I was required to obtain rental insurance, which I promptly submitted proof of. However, I was surprised to find a subsequent charge of $14.95 on my statement, as I was not informed that I ...
needed to resubmit the insurance information to a different company.
The communication regarding these matters has been lacking, with responses from the management appearing defensive and dismissive of my concerns. Furthermore, the quality of living in the apartments has been subpar, with issues such as poor insulation causing noise disturbances from neighboring units, particularly during laundry and shower times. The appliances, including the stoves, are outdated and prone to malfunctioning, leading to cracked surfaces and inefficiencies. Maintenance of the property, such as the cleanliness of blinds and functionality of dryers, has also been unsatisfactory.
I believe there is room for improvement in the management's communication practices and the overall living conditions at Foothill Creek Apartments.
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Property Manager Responded
May 8, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced. We strive to provide clear communication and exceptional service to all our residents, and it's disheartening to hear that we've fallen short of your expectations in these areas. Your concerns regarding automatic lease renewal, rental insurance, and communication lapses are important to us, and we want to address them promptly.
We encourage you to reach out to our office directly so we can investigate these matters further and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that your experience with us improves.
We value your residency and look forward to the opportunity to address your concerns and enhance your experience.
Tom Florini
General Manager
Pets must be spayed/neutered.