Horrible experience
July 28, 2026 - Reseña de Apartments.com
I initially intended to let this experience go, but after reflecting on how we were treated, I felt it was important to share my concerns.
When we arrived to inquire about an apartment, the young lady at the front desk greeted us with kindness, professionalism, and respect. Unfortunately, our experience changed when another employee from the back desk came to assist us.
We understand and respect that apartment tours cannot be given without an available unit. That was not the issue. The concern ...
was the manner in which we were spoken to. The employee's attitude came across as rude and unwelcoming, making us feel uncomfortable and undervalued as potential residents.
It appeared that she later realized how her behavior had affected us, as she came outside to explain herself. While I appreciate the effort, the negative experience had already occurred.
I hope this feedback is received in the spirit in which it is intended. Customer service is often the first impression people have of a community, and every prospective resident deserves to be treated with courtesy, patience, and respect. I hope steps will be taken to address this employee's customer service so that future visitors have a more positive experience.
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Property Manager Responded
July 29, 2026
Thank you for taking the time to share your feedback. We sincerely regret that your initial experience did not meet your expectations.
Our goal is to provide every prospective resident with professional and courteous service. At the time of your visit, you arrived without a scheduled appointment near the end of our business day and requested to view multiple units. While we were unable to accommodate an immediate tour due to scheduling and office hours, we were happy to work with you by arranging a tour appointment at the earliest available time.
We appreciate that you chose to continue the leasing process with our community, and we are pleased that you selected one of our townhomes as your new home. We look forward to providing you with a positive living experience and encourage you to reach out to our management team directly if you ever have questions or concerns.
Thank you again for your feedback, and we look forward to welcoming you to the community.
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