Ongoing Property Management Failures and Safety Concerns
June 2, 2026 - Reseña de Apartments.com
I am writing this message because I'm frustrated with the continued poor management of The Gates of Cipriano property and the lack of attention to serious resident concerns.
This is now the fourth consecutive year that the community pool was not ready for Memorial Day weekend. Last year, the pool did not open until July 2025, forcing residents to pay additional money to use other facilities during the summer. Residents continue to pay full rent while amenities that are advertised and included in ...
our community remain unavailable. Not to mention, when you go to the Greenbelt Community pool, you are not considered a technical resident and therefore have to pay non-resident fees, because the property does not pay Greenbelt or Prince George County taxes.
After learning that the pool would once again not be open as expected, I called the management office to ask why there was a delay and why this same issue continues to occur year after year. Unfortunately, the property manager was very short and dismissive during the conversation and did not provide any meaningful explanation or accountability. As a paying resident, I believe these are reasonable questions, and I was disappointed by the lack of professionalism and concern shown in response.
Unfortunately, the pool issue is only one example of a much larger pattern of neglect. Management appears more interested in collecting rent than addressing the ongoing problems that affect residents' quality of life and safety.
There is a severe rodent problem throughout the property that has not been adequately addressed. In addition, the dumpsters are frequently overflowing with trash, creating unsanitary conditions, attracting pests, and making the community look poorly maintained.
Safety and security are also major concerns. Vehicle-related crime has become alarmingly common, with car wheel theft occurring so frequently that residents regularly find vehicles left sitting on bricks or crates. Despite these recurring incidents, there has been little visible effort to improve security measures or protect residents' property.
Residents deserve a clean, safe, and properly maintained community, especially given the rent we pay. I urge management to take immediate action to address these ongoing issues, improve communication with residents, and provide accountability regarding the timeline for correcting these problems. Residents deserve honest communication, timely maintenance of community, and a mgmt team that cares.
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Property Manager Responded