This is by far the worst experience I have ever had in my life. They lied from the beginning to present day! The place was not ready when promised 10/8/2021. When I arrived on 10/9/2021 the place was horrible!! There were roaches (dead and alive), dirt and dust allover the appliances, dirty bathrooms, dirty kitchen, just dirty everywhere dog hair everywhere and I do mean everywhere, the entire house had a horrible odor. The carpets were partially cleaned when in fact they should have been
...replaced. The leasing agent FLAT OUT LIED about a pet being in the unit and I told her I was allergic to pet hair and dander. I had to have the property professionally cleaned 3x before I could officially unpack and to date 3/13/2022 I still have most stuff in totes. I moved from out-of-town so I had no recourse but to stay or have the movers hold my belongs hostage. The move-in day from hell. I've waited this long to see if they would replace the roach infested stove, broken cabinets, water damaged ceilings, disgusting carpet, poorly sealed refrigerator, poorly working dishwasher, horrible water pressure, need replacement washers for the sinks, new toilets (2), and my list goes on. Let's not talk about the GATED community has had broken gates since November 2021. Ridiculous!! Grand Oaks Luxury apartments has NOTHING luxury about them! Lesson learned. I have pictures and videos to authenticate my claims. I've requested refunds, discounts, etc and to date nothing has been done to show that they are even trying to make things right. They have put bandaids on a few things and constantly complain about not having enough staff. Well, I can't complain about not paying my rent. So, come fix my unit.
Max of 2.