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July 7, 2026 - Reseña de Apartments.com
The apartment itself is nice. The amenities are also quite nice and are decently maintained. In the last month of my 1-year lease, there has been an increase in the cleanliness of the whole apartment complex. The staircases are disgusting and stained with dirt, grime, and food, but have luckily been cleaned in the last month of my 1-year lease.
My only problems are with the apartment inspections.
Staff have repeatedly failed to return the apartment to its previous condition, such as switching ...
off lights, closing doors, and turning off fans.
Additionally, the metrics they use to "rate" your cleanliness vary during apartment inspections. My roommates and I were fined $50 for leaving some clothes on the ground and slight stains on the toilet. When we were asking for clarification about these charges, they ignored us. The charges were eventually revoked after weeks of unanswered emails.
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Property Manager Responded
July 23, 2026
Hello Anonymous User,
Thank you for taking the time to share your feedback on your recent residency at GrandMarc Austin. We appreciate you highlighting the positive aspects of your apartment and the amenities, as well as noting the recent improvements in the cleanliness of the complex.
We are sorry to hear that the condition of the staircases did not meet your expectations and that you experienced issues with apartment inspections. We understand your frustration regarding staff not returning the apartment to its previous condition after inspections, and the inconsistencies you experienced with cleanliness ratings and subsequent charges. We regret that your inquiries about these charges were not addressed promptly.
We are committed to providing a comfortable living environment for all our residents, and we take your feedback seriously. We would like to learn more about your experience. Please reach out to us directly at grandmarcaustin@assetliving.com so we can discuss this ...
further.
Thank you again for your review.
Sincerely,
The GrandMarc Austin Management Team
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