Our experience
December 11, 2023 - Reseña de Apartments.com
We have not experienced quiet enjoyment in our unit since we moved in July. The upstairs neighbors are constantly moving furniture and dropping items on the hard floors echoing loud banging noises that shake the walls and ceiling. We hear every movement as they stomp walk throughout the entire unit, especially when they wear dress shoes. The noise nuisance happens every single day and night easily past 10pm up until 2, 4, 5 a.m. We use a noise blocker maxed on volume, all doors closed, and the TV ...
volume up to block out all the noise. But even then, you can still hear the neighbors through it all. The leasing office failed us, they didnt work with us at all. They contacted the neighbors a handful of times and wouldn't allow us to move to another unit. We never heard from the property manager. How many "warnings" does a resident get? The after-hours patrol is a joke and non-existent. Our last resort is breaking our lease. We can deal with the back gate being broken 99.9% of the time, the piles of dog poop, the liter, residents speeding and running stop signs but I refuse to let this place rob me of my peace and quite with constant sleep disturbances, causing me stress and anxiety not being able to rest for 5 months.
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Property Manager Responded
December 21, 2023
Thank you for sharing your concerns. We sincerely apologize for the disturbance you've been experiencing. Our team is committed to exploring available options to address our residents' concerns. We apologize if our communication fell short of your expectations. Our goal is to create a comfortable living environment for all residents. Please contact our office directly so we can initiate a more personalized dialogue about your specific situation. Your comfort is our top priority, and we appreciate your patience as we work to improve your experience.
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