Awesome maintenance
January 20, 2025 - Reseña de Apartments.com
Move in day was quite nice, elevators spots were quite useful in reducing the amount of steps I needed to go before reaching my door. From there it's been good, any issues I might have had with fixtures has been fixed with 48 hours and the staff and other residents have been friendly. The laundry room is kept pretty clean and the floors were quite clean when I arrived. One of the staff members, Lydia, has been exceptionally helpful with answering or directing me to the right person to answer my ...
questions regarding mailbox issues, deliveries, maintenance, and trash disposal areas.
One of the maintenance members, Austin has been awesome when it comes to maintenance. His level of knowledge, level of skill, and customer service have been above and beyond my expectations. He has maintained a professional yet more relatable explanation of issues and solutions. If I had to rate a scale for him compared to other maintenance from other complexes I've lived in before, it would be a 10/10.
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Property Manager Responded
March 5, 2025
Thoughtful, attentive care is a hallmark of our communities and we love hearing about residents’ great experiences. It is great to hear that both Lydia and Austin provided you with extraordinary service. We are so happy to hear we are delivering on our promise that your Irvine Company community will be exceptional every day you call it home. Kindest Regards, The Harborview team.
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