This apartment complex notified me one day before I was supposed to move in that my move-in date was being pushed back an "estimated" two weeks. I am a graduate student from another state with no connections in the city who drove 24 hours to be here. This created a major predicament within two days of starting my graduate school workload. The delay was said to be caused by the construction crew not meeting their deadlines. However, I have driven past the apartment complex and you can clearly see
...that there is still a good amount of work being done. This indicates to me that this agency could have given residents more timely notice that there would be a delay.
The apartment complex offered two options to "compensate" the residents both of which required tenants to find their own short-term housing. The first option offered two months of rent credit and the second offered a $500/week stipend. Neither option comes close to adequately compensating for the financial and emotional impacts that Haven at Elgin has caused on their residents.
Yesterday, residents received an email stating that their August rental installments will be pro-rated and then credited back starting from August 19th to the dates their apartment is ready to occupy, not the whole month. This essentially means that they will be keeping half of our August rental payments despite the fact we may not be able to move in until the very last day of the month or possibly September.
I believe that transparency and accountability are important when running a business which is why I am so disappointed to see that Haven has been deleting reviews from residents who have been impacted by their mistakes. While I assume that this will be resolved within the next few weeks, future residents should be aware of how this complex navigates obstacles.
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