Avoid This Property: Terrible Maintenance Experience
June 25, 2026 - Reseña de Apartments.com
Horrible and Very disappointing move-in and maintenance experience.
Several repair issues were identified before lease signing and move-in, and we were told they would be completed or promptly addressed. Based on those assurances, the lease was signed and move-in proceeded. Unfortunately, after move-in, many of the same issues were still not completed.
Even after move-in, the same pattern continued. Multiple maintenance concerns have been reported and followed up on, but the issues remain ...
unresolved or only partially addressed. Weeks and months later, there are still concerns involving basic functionality, safety, security, appliances, and access. These include issues with the dryer vent/laundry use, windows that do not properly open, lock/security concerns, garage lighting/access, a missing garage remote, cooling concerns, and now a freezer issue that has caused food loss.
Multiple emails and follow-ups have been sent requesting a clear repair timeline, but the response has been inadequate and the issues remain unresolved. We have been told items were completed when they were not, and also that there is limited maintenance staffing, but that does not fix the problems.
At this point, we are now having to spend additional time pursuing help from the City of Fort Worth/code inspectors to try to force basic repairs that should have been handled before or shortly after move-in.
In my experience, management has relied more on standard marketing-type phrases, such as resident satisfaction being a priority and claims about having a great maintenance team, rather than actually resolving the private, specific repair concerns being raised. Words are appreciated, but they do not fix windows, appliances, security issues, or safety concerns.
This has been extremely stressful and disappointing, especially because many of these issues were raised before move-in. A resident should not have to repeatedly chase management for repairs that were identified before the lease was signed.
I would strongly caution anyone considering this property to get all promised repairs completed and personally verified before signing or moving in and to demand change of lead to put maximum days for repairs. I am happy to provide more details about this experience to anyone considering this property. I will update this and other reviews as soon as there are any repairs done. Hope this will help other families that to fall in the same trap and have to endure stress, unsafe environment
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Property Manager Responded
June 29, 2026
It's very important to our team that everyone in our community feels heard and taken care of, and this feedback does not reflect the experience we work hard to provide. We'd appreciate the opportunity to review the concerns you've mentioned here regarding your home and any repairs needed in full detail, and we'd be more than happy to offer insight and answer any questions you may have as well. We care deeply that this is a pleasant and comfortable place for all to enjoy, and we're eager to provide you with top-notch service. Please get in touch with us at (817) 813-6975 when you have a moment. Our dedicated team looks forward to speaking with you and turning this around in any way that we can.
Property Manager Responded
June 30, 2026
It's very important to our team that everyone in our community feels heard and taken care of, and this feedback does not reflect the experience we work hard to provide. We'd like to clarify here that all repair requests you've made have since been addressed, and our Regional and Community Managers have both been in communication with you. We care deeply that this is a pleasant and comfortable place for all to enjoy, and we're eager to provide you with top-notch service. Please get in touch with us at (817) 813-6975 when you have a moment. Our dedicated team looks forward to speaking with you and turning this around in any way that we can.
| Restrictions: None.