If you’re looking for a good place to live and raise a family, keep on looking! I moved in January and regret even stepping foot on property. Before signing lease, they showed me a unit that was updated and looked really nice and was told my unit would be the same. I paid my deposit to move in 4 weeks later. Between the 4 weeks I have turned in all paperwork needed in order to move in, including my ESA (Emotional Support Animal) paperwork. It was 2 weeks before move in and I messaged and called
...in to make sure I was all good for move in day. I left messages and emails and no one ever got back to me. I was about to look for another place till finally 1 day before move in someone answers my call and tells me everything is good. On move in day, none of my paperwork was ready and the unit wasn’t even ready. And they charged me an additional to move in with out explaining. It took 2 hours to get the paperwork ready and still the paperwork was all wrong. When I got the keys, the place was disgusting. There were cobwebs all across the ceiling, layers of dust, the place smelt like an ashtray and was absolutely nothing like the unit I was shown. To add on top of that, I was given a mail key that opened other peoples mailboxes and didn’t receive mine till 3 months later. Trying to contact the office in those three months, I never receiving a phone call back or returned emails. Finally after almost 4 months of trying, someone returns my call. After explaining my stressful and horrific experience since being a resident, all they could say is “We have new management and there’s nothing we can do about it.” There was new management when we first moved in, I would think after 4 months it wouldn’t be an issue. I decided to take a look at my lease to see if there is anything I can do, and come to find out the lease they have on my file is no where near the lease I signed on move in. On the lease they have on my file, they charged me an extra $450 for my ESA, which is illegal and charged me per month. So I decided to contact the property management, even they don’t return calls nor answer emails. After about my fifth time trying to contact property management, they call me back.
Property Manager Responded