Having been here for just over a month, now, I believe I have learned enough to write a basic review.
The units look very nice. The complex does, too! Unfortunately, that's the list of the good. That's it.
At no point have they ever called me back when they say they will, which is any time you call and get someone that is not a manager. Not even during leasing, did they. We did all the work involved in getting ourselves in here, though I'm sure someone got paid for it as if they had helped us.
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We were denied a walkthrough of the unit, both times that we asked. It quickly became apparent why: they had not done anything to prep it, beyond (maybe?) vacuuming and dusting.
The master bath has not been useable at any point. I have had multiple visits from maintenance where they will simply look around the apartment, and mark the work as completed in their system. When I press them to see when they'll be back to finish what they started, they are surprised, thinking they fixed it already. It's kind of incredible, in a negative way, just how disorganized this place is.
The hot water in the kitchen sink will come out a milky white, fully opaque, with a thin sheen of oil at the top, if you were to fill a container. This has not been fixed, and like above, they keep forgetting that looking at it doesn't fix it.
The dishwasher didn't get anything clean, but I wasn't jumping at it being broken. I assumed it just sucked. This theory went out the window after it flooded the kitchen. It's been a week since I submitted that maintenance request - when I called today, I got the usual "wait, didn't we fix it?"
When we moved in, the master bedroom fan was controlled by a remote and had granular control of its functions. That is not the case now; to get around the light constantly flickering off and on, often as I sleep, they just removed the entire function. I've got a slider on the light switch, now. The maintenance worker let us know that this is an extremely common problem for them. Apparently, there are only so many frequencies for the remotes, so it was nothing more than rank amateur planning that caused this problem and its solution.
The only person in this establishment that has treated us like we're something approaching a valued resident is the manager herself, Rachel. I will not point fingers at her, because at least she appears to be trying to help, as much as a manager can.
Property Manager Responded