ROACHES!!!
August 11, 2025 - Reseña de Apartments.com
Lived here for over a year. We started noticing bugs in the kitchen and once they did not go away we reported it to the front office. The office came and inspected the bugs and came to the conclusion it was roaches. A WEEK later was when they started the first treatment. They are treating only 2 of the 5 rooms in the apartment and once every 2 weeks. It’s been about a month now. There are still roaches in our bedroom, living room, and home office, in addition to the kitchen and bathroom (the only ...
places they are “treating”). When asked why we are still being charged full rent when the apartment is not even livable they reply “we are sincerely sorry and will be back for more treatment in two weeks”. Disgusting and outrageous. DO NOT RECOMMEND LIVING HERE
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Property Manager Responded
August 18, 2025
Hi Garett, thank you for taking the time to share your feedback about your experience at Island Club. We want to assure you that we take all resident concerns very seriously, and we’re committed to resolving any issues promptly and thoroughly.
Our team responded quickly once your concerns were brought to our attention, including scheduling professional pest control the very next day. We are following all standard procedures to address the situation and are doing everything we can to ensure your comfort and satisfaction.
We’ll be reaching out to you directly to continue the conversation and make sure everything is fully resolved. Your experience matters to us, and we appreciate the opportunity to make it right.
Property Manager Responded