I lived at the Willows for 1 year and the problems that occurred were constant. When I moved in, my bathtub was disturbingly disgusting as it needed to be refinished badly to the point myself and my guests would use shower shoes to bathe. This was troublesome for me as typically management will do a walk through of the apartment to make sure everything is up to par. Nonetheless, I submitted a maintenance request. Maintenance took a look and decided it needed to be outsourced to a refinishing
...business. They said they left a note with the leasing office and they should be contacting me for an appointment. Weeks passed and still nothing had been done. My mom came to town for a visit and again brought it to the attention of management to which they said it would be taken care of. More weeks passed and still nothing happened. I called and got the same response. More weeks passed and I had had enough. I threatened to sue property management and withhold paying rent unless the issue was handled withing two weeks. That finally got the attention of management and withing 3 days I had a freshly resurfaced tub.....6 months after the initial maintenance request. On top of this, the property has an issue with roaches. They are also negligent in giving you a heads up when your 60 day renewal/intent to vacate deadline is approaching which I find to be a bit unprofessional. I also find the rent to be overpriced for what you get. The kitchen and fireplace are the only highlights of the apartment, aside from that it's pretty shoddy work. The carpet needs to be replaced, the floors on the upper levels have dips and seem ready to give in some spots. The bathroom is nothing special and the shower as a whole needs updating. The paint job is poorly done and looks as though it was rushed. And don't even get me started on the ancient popcorn ceilings (ew!). I left (ran) after only a year because of the lack of response to issues from management and because I felt as though I was overpaying for what I was getting. Also I warn you, they will find ways to "penalize" you for not renewing with them by having you incur mysterious fees before and after you move out and further harass you with issues that are no longer your problem. The only positive that came from my experience was Jordy in the leasing office as he was very attentive and understanding. However, I would not recommend this community to anyone.
Max of 2. Nonrefundable pet fees and monthly pet rent is required.$250 for the second pet.