So to begin: I actively rent from Keller Cactus Hills and will be leaving when my lease terminates, there are several major issues that I have with the property management company, and frankly for what we pay we could do far better. After I move out I will update this section of the review.
The biggest issues I have with the building have to do with their parking situation, and how building management has handled it. When presented with a choice between options that are reasonable versus
...options that are tenant antagonistic the management has chosen antagonistic 100% of the time. They purchased this building knowing about the parking situation and took a system that has worked perfectly fine for 3 years and made it untenable. To add insult to injury they maintain a pool of unallocated spaces and require us to pay $3/day for parking when we already pay thousands of dollars to actually rent the apartment. The lease they inherited for my unit, and renewed without modification, stipulated a spot for each registered resident and the building has basically told us to go pound sand. Communication has been entirely unprofessional, and has left us feeling like we are constantly getting the short end of the stick. For a slum I would expect this but this is a luxury building.
Speaking of luxury, we can move on to amenities. While I am not super into fitness, my brother is. The principal reason we chose Keller Cactus Hills was their gym facilities, specifically the free weights and squat rack. Which they removed because a $5 floor tile designed to break is too much upkeep for their $77 million investment.
Or in reality, and to get to the core of the issue, the building management does not care. They don't care about you. They care about your money and how much of it they can separate from you before you decide that they're a bad bet. The willing ignorance for a $3/day parking spot, the unwillingness to fix a $5 floor tile that is designed to break instead of the actual floor, the $2.50 service charge to _pay our rent_ in the only way the lease allows rent to be paid. It's all tacky.
This place isn't a casino, and yet it's built entirely to separate fools from their money. Boy do I feel like a fool for having a lease here.
Max of 2.