BEWARE
October 31, 2023 - Reseña de Apartments.com
BEWARE! If I could give this apartment 0 stars, I would. Make sure you request a walk through of your apartment before you officially pickup your keys. If they don't offer you a walkthrough, be hesitant. After being on the waitlist for 8 months, I walked into an apartment that was absolutely not move in ready. I expressed my concerns and the property manager and the management company took ZERO responsibility or accountability for the situation.
I was told that cleaners and painters did their ...
jobs before I moved in. How? I walked into food splatters in the microwave, on the ceiling, and on the backsplash. Cracks in the walls and ceiling, a hole in the ceiling in the bedroom, water stains on the ceiling, nails left on the floor. The paint job was despicable. These photos don't suffice.
Kelly Reserve Apartments, do better.
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Property Manager Responded
November 3, 2023
Respectfully, in-person and in multiple emails our team has apologized and accepted responsibility for our hired painter and cleaner missing a handful of minor items when preparing your new home for move-in. Each and every one of these items was resolved in a matter of a few hours after you brought these concerns to our attention. Part of our continued success as a community is the fact that we take pride in our homes, making sure that they meet our high standard, despite the reasonable expectation of wear and tear on an 8 year old home. We agreed with you, and stated so, that these items could have been better prepared for your move-in. This is why we immediately sent our team over to resolve each and every concern right away and were able to complete them very quickly. We had not asked that you live without a resolution to these concerns. We wanted to help and make you comfortable in your home, but you unfortunately decided that you no longer wanted the apartment. To clarify to our ...
review readers - as our community generally needs to work off of waitlist due to being fully occupied, we offer one model home to view. Our team describes in detail the differences between the model and any differing floor plan considered by our guest, while at the same time being able to provide an exact example of the amenities and finishes that can be found in any floor plan we offer. In the last several years 99% of our residents have moved into our community seeing their apartment for the first time on the day of move-in and this is the only instance where a decision was made not to move in. In 2023 we had close to 75% of our residents renew their lease with us and we believe that speaks very highly of the customer service our residents receive not only at move-in, but throughout their stay. Adrieanna, we are very disheartened that we were not allowed the opportunity to show you how our team is able to help and resolve any concerns our residents might have. We wish you the best in your new home and moving forward.
Max of 2. Cat.