Bad customer service
December 1, 2024 - Reseña de Apartments.com
I was really interested in moving into this apartment complex, but my experience with their customer service has made me reconsider. As a first-time renter, I had several questions, but every time I tried to reach out, it was difficult to get a response. When I did get through, the staff seemed uninterested and didn’t provide clear or helpful answers. I even scheduled a tour that ended up being canceled at the last minute with no explanation.
For someone new to renting, I expected the staff to ...
be welcoming and helpful, but this experience has left me with a bad impression. I’m now hesitant to move forward with this complex and would advise others to consider the quality of customer service before deciding.
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Property Manager Responded
December 5, 2024
We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain
and would like to make things right. Please reach out to discuss further what occurred so we can learn and grow going forward.
Max of 2.