Rude...
June 18, 2023 - Reseña de Apartments.com
I lived at this apartment a year ago and I actually liked it, it is peaceful when school isn't being let out, the tenets are so welcoming and nice. EXCEPT for the fact that the pool is not heated although it states being a "heated" pool, the laundry costs $4 just to wash and another $4 minimum to dry, the key fobs you have to pay for on move in day to the "club house" break so easily (costs $50 or $80 each time to replace it). Don't worry you will dread going to the office if you have a concern ...
or problem if Nancy is there. She will ignore you, make you feel like your bothering her, don't try to send her an email she will pretend she didn't get it, and don't count on her to forward anything to your new property manager when you decide to leave because she wont respond. Don't email her anything eitber she will say she never got anything ( the best thing said to me was the email address i had been emailing for years and getting responses from wasn't working anymore, she proceeded to email me off of it the next week...) That being said the property is beautiful, peaceful, and you are only a 5 minute drive to a strip mall with everything you need from groceries, restaurants, art store, nail shop, movie theatre, bowling alley, and only 15 minutes away from down town napperville. If something needs to be fixed they do it pretty quickly, the other women in the office is absolutely amazing. She always greets you with a smile and is always glad to chat, talk over any concerns you have, and will get things done in a timely fashion without making you feel like your bothering her. All in all i liked it, more geared towards someone in their 30's tho. More on the pricey side as well.
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Property Manager Responded
June 20, 2023
Thank you for sharing your feedback with us. We appreciate your positive comments about the peaceful atmosphere and welcoming community. However, we apologize for any inconvenience you have encountered working with our team. Your concerns have been noted, and we would like the opportunity to speak with you so we can address them directly. If you are willing to discuss this further, please don't hesitate to reach out. Thank you.
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