Uninterested staff
August 11, 2026 - Reseña de Apartments.com
I have rented at The Landing for 5 years. Although I agree that The Landing is dated and very worn, the location and floor plans work for me, and would like to stay 5 more years. I made an appointment to discuss moving into a bigger (more expensive) unit. I appreciated the 2 emails and 2texts leading up to the 9am appointment as reminders. However when I arrived I was told by staff that their appointment system does not recognize that they don't open til 11 on Tues. and I was "escorted out of ...
the building" (their words). When I came back at 11, they had no interest in talking to me, just handed me some literature and again asked me to leave because they were busy. WOW I hope I can find a way to get the bigger unit without having to go to the office again.
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Property Manager Responded
August 12, 2026
Hi Mary,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your appointment. Your feedback is important, and we are committed to improving our service. Please reach out to us at thelanding@avenue5apt.com or call us at 512-341-2620 so we can address your concerns directly. We appreciate your long-term residency and hope to resolve this matter to your satisfaction.
Kind regards,
Lisa Morrow
Property Manager
Max of 2. We love your well behaved pets! The Landing at Round Rock welcomes most dog breeds, ages, and sizes. Some breed restrictions do apply, please check with the office for more details. All fees are per pet.