Terrible management
June 6, 2022 - Reseña de Apartments.com
Tried contacting this property many times. When I did talk to someone they would only talk to me over text and when I asked them to call me I never heard from them again. Completely shocked with the costumer service.
Property Manager Responded
July 1, 2022
Hello, and thank you very much for taking the time to share your experiences with us. We are concerned after reading your comments, however, as we strive to provide prompt service and positive living experiences. We have tools in place that allow prospective and current residents to communicate via text, though we know you should have been able to reach the team during business hours via phone call. If they were out of the office conducting tours or walking the grounds, we typically aim to return all calls within 48 hours. We would love the opportunity to speak with you more about your experience to help us pinpoint how we might be able to improve our services. If you could, we would sincerely appreciate hearing from you at feedback@sunrisemgmt.com with more information. Thank you once again for your time, and we hope to hear from you soon. Best wishes - Madisson, Customer Experience Team.
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