Since day one this apartment complex has been a nightmare. We finally found a home and decide to pay the fee for braking the contract. We signed a document, we gave them our new address, we paying the fee and what we have left was to pay whatever they found they needed to fix in the apt. We called a week after moving and they say we owed 60 something dollars and that they would send us the bill to the new house. A month passed and nothing was sent to us. We called again and they said that we
...didn't leave an address and they added 30 dollars more to our bill (I know this because I like to keep all my records on writting) they denied changing the amount saying that there's no way for them to add anything on my bill and that we didn't let them know our new address. Seriously you're gonna let someone move out without having an updated address, ok. Next day my husband went an payed for the amount owed and got a receipt (thank god) a month later I get a call from a bill collector saying I owe Lindsay terrace money. This is what got me so upset. We called the apt office and they took the payment but didn't put it on the system. They said they call us back when is fix and didn't even care to do so. We had to call AGAIN and they put us on hold for a long time and all of them were rude. These people are disorganized, rude and don't have customer service skill. I don't like when people play with my money or credit. If you know if what your fault for not putting in the system at least take time to call people back and apologize. No sense of customer service, I won't recommend this complex to anyone. Neighbors smoking weed and doing shady things. Roaches and bugs everywhere. It was our worst nightmare. I there was an option to put 0 stars I would but there's none. You people on the office have a lot to work on, you have to remember that you are getting pay from your residents. That should be your main priority.
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