Frustrating, Dissapointing, Don’t rent here.
December 20, 2024 - Reseña de Apartments.com
First off, we’ve had ongoing issues with mice in the building, and despite multiple complaints, management does nothing to address it. It’s clear they don’t take pest control seriously. When we were moving out, I asked if the carpets were new when we moved in, and I was told they’d check the records and get back to me. I never heard back, but then I was charged $800 for carpet replacement that I know the carpets weren’t new when we moved in. That’s just one example of how management isn’t ...
transparent or helpful.
There are also constant problems with dog owners not cleaning up after their pets. The stairwells and elevators often smell like urine, and despite multiple complaints from tenants, management does nothing to enforce any rules. They’ll send an email now and then, but it’s all talk—no real action.
Once you decide to move out, the lack of care becomes even more apparent. We had a major issue with transferring our electricity. We spent hours on the phone with RI Energy, only for them to tell us they couldn’t take our name off the account unless the landlord called to confirm. The property manager refused to make the call and just passed the buck.
The final walk-through was another nightmare. Maria (the property manager) told us everything was fine but then insisted she needed to do another walkthrough with maintenance later that week after we had already left. This felt shady and unprofessional. Additionally, we had numerous issues with maintenance not scheduling repairs properly. From a leaky bathtub faucet to a broken washing machine, many of these issues took over a week to be fixed. When we had an AC leak, maintenance just told us to leave the AC at 75 degrees. Seriously, who runs their AC at 75 in the middle of summer?
There are also widespread complaints about mold throughout the building, including in the hallway. Yet, again, management does nothing to resolve these issues.
The worst part about living here has been the total lack of communication. Management doesn’t keep tenants informed about important things like fire alarms, emergency evacuations, or even basic snow removal. Emails are vague, and the instructions are often unclear, leaving tenants in the dark. It’s as if they’re hoping we’ll figure everything out on our own.
I get it—being a property manager is a job, but this is our home. We pay thousands every month, and we deserve respect and decent service. Unfortunately, that’s something you won’t find at Anthony Mill.
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Two pet maximum. $25 monthly rent per cat.