Terrible management
June 15, 2022 - Reseña de Apartments.com
I am currently living here. Since I moved in, I have had many problems with the unit. First, the air conditioning was not working properly; it took them more than 15 days to send someone to my apartment! The maintenance man recommended that I turn off the air conditioning from time to time to let the engine cool down; well, that was very inconvenient as it only worked for a few minutes and then needed to be turned off and on in order to work again, but as the weather was getting less hot, I ...
had no problem again. By then, I started having a colossal carpenter ant problem, and management told me I had to wait until next month for pest control to come! I needed to call the corporate to schedule an earlier pest control visit (which this pest issue was not only affecting me but them; carpenter ants can damage wood and other places of the unit).
Now my a/c stopped working since yesterday, a heat advisory was issued and today it is 99 degrees, and my dog ?and I are dying of hot! I submitted a maintenance request and emailed management with a video (otherwise, they'll take forever to respond). After the maintenance guy confirmed there was a problem with the air conditioner, I was told that it would take about 2-3 days to install a replacement!! I called management to see if they could help me with this situation, like sending at least a portable air conditioner or something that could help me get through this hot weather while I waited. Tiara was rude about it, not even understanding of my frustration, because of course "they aren't the ones that live there". I stayed home today but once I go back to work I'm worried about my dog staying alone with this weather condition!
I have to add that building stinks badly, more with the hot weather and neighbors litter, so you see all types of garbage around the common areas.
Unfortunately, I have a 14-month lease, but I would not recommend anybody to move here or at least not to have great expectations like I did. The neighborhood is nice, the apartments are good looking but it is not worth it. I hope this review can help them to make the pertinent and very necessary improvements.
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