My family and I had a very disheartening experience at this property. We had a major flood in our house in the middle of COVID, and were displaced from our home. We were able to find a short-term rental at Los Olivos (4 months). The experience through the lease was fine - the disappointing part was upon our move-out. With 33 days left on our lease term, my wife and I were walking by the leasing office and called to ask if we could get any necessary paperwork to complete our 30 day notice. They
...asked that we email to confirm our move-out, which I totally understood given COVID. The following day (32 days left), I sent an email with my wife as a cc on the email, to let them know that we were moving out on our contractual term date of the lease. I received an email back a full 24 hours later, thanking me for "confirming my move out date", and asking that we fill out a notice to vacate form. I signed the document with 31 days left on the lease and submitted. 2 days later (29 days left on our lease), we received another note again thanking us (again) for confirming our move out date, and asking that my wife also submit a signed notice to vacate form. We submitted it on the same day as that email. We received a final a month later, which I paid promptly. Then a full 30 days after that (which is now 60 days after the email exchanges), we received a bill for ONE additional day, because they indicated that they did not start the clock of our 30 days until they received the signed move-out document from my wife, even though we had confirmed multiple days prior to our 30 day period via email (per their request).I figured this was just a misunderstanding, so I called Marcela in the leasing office and inquired about the sequence of events. She told me that this was their practice, so there was no need for them to explicitly tell me that I hadn't met the requirement through the multiple calls and emails where they told me I had "confirmed my move out". Marcela told me she would inquire with her manager Kayla, at which time they both told me there was not going to be an exception made. I had plenty of time to remedy the situation prior to the 30 days if I had any understanding that I had not fully met the requirements of the lease. While it was only $130, the deceitful practice blows my mind given the size of Irvine Company, a Company that I had previously regarded as a highly reputable company with ethical practices and superior standards in their employees - Nope.
Max of 2.