Nice looking apartments, convenient if you work in North Austin. I would suggest that you all change your ridiculous pet policy. I've never lived in an apartment where you don't pay a REFUNDABLE deposit, that way if your pets do cause any damage, fine you pay for it, but if they don't you get your money back. I've also never had to pay for a cleaning service at the end of my stay. If there are issues with the apartment I'd be happy to pay for them, however don't automatically assume there will be
...and charge money anyways. You guys claim that you don't do refundable deposits to save your residents money up front, and that is bull. At the end of the day you charge "fees" which doesn't makes sense by the way because the definition of a fee is to pay someone for a service (you all don't provide any PET services) that end up being WAY more to pay then you would have in a deposit. It's highway robbery and you all make sure and let people sign your addendum to trap your residents into thinking they're getting a deal. Also, when explaining all of this to your residents, make sure and have someone who knows proper customer service etiquette do that. I should never feel as if I'm being talked down to. Also if you're going to charge someone $960 to have dogs, you better believe if I want to have my dogs enjoy the sunshine on my own balcony, and not sit out there with them....I'm going to do that. That is the dumbest rule I've ever heard. That balcony becomes the resident's property when we rent out the space, so you can't tell people what they can or can't put on that balcony. FIX YOUR STUPID RULES. Also, you might want to reconsider trying to rob more money by charging people for covered spots, you could just be decent human beings and take all of those down so that everyone can park for free and not have to walk 5 miles to get home. Shame on you.
Property Manager Responded