I've lived in multiple apartments across the metroplex, but after living here for 11 months, this is my first negative review.
Upon move-in, the apartment was extremely dirty and paint drips littered the floor. This added an hour to our move-in time as we had to clean the entire place, as well as place a work order to repaint and clean up the existing paint(only for them to do another sub-par job and spill more on the floor). However, most of the work is done by a third party so I didn't think
...much of it. After talking with multiple residents, this is a reoccurring issue that has yet to be addressed.
Within the first couple months my AC stopped cooling when temperatures were hot. It took them nearly 48 hours to even walk into my room for the first time. Typically, AC issues are priority at most other apartments. My AC stopped working another FIVE times(no exaggeration). At one point, it took them 2 months to close out my work order with no communication in the meantime. This should be inexcusable due to the online platforms that remind them daily of outstanding work orders. Turns out there was a leak somewhere in the building affecting multiple apartments, and all they did was continually patch everyone's system for a few weeks. No accommodations were offered, and when I finally asked on the last outage, it was not entertained at all by the property staff.
If you're looking at this property for the basketball court, stop. After work hours(when any normal person can play), it is full of neighborhood kids who are not residents.
Little pet peeves...when I toured they promised protein snacks certain days of the week, as well as fresh towels in the weight room. I believe they snacks were in there twice, and they replace the towels once a week which are gone within the first day. From room to room, it's fairly quiet but the hallway is extremely loud and echoes because of the concrete. As mentioned in other comments, I'm sure they'll try to charge me when I leave as well even though I'll leave it better than when I got it. They charge $30/month for valet trash even if you do not use it. Parking is alright but can get a little tight at night.
Overall, location is great and the lake is beautiful, but to pay "luxury" rent and get unsatisfactory customer service, I'd spend my money elsewhere. There are other much nicer properties in the area with comparable rent.
Property Manager Responded