Located right next to Harris Teeter, the light rail, and several breweries, the convenience is great. But other than location, I have been very unimpressed with the apartment in general. The staff almost never answers or responds to phone calls, voicemails, and emails. For example, the amount of the online rent payment was incorrect (as usual), and when I tried to contact the office to discuss, I had to call at least 15 times before someone answered. The online rent amount has been incorrect for
...every single payment I have had to make. Along the lines of payment, the office is not transparent about costs. The expenses include (but are probably not limited to) base rent, water, cable/wifi, electric, renters insurance, applicable pet fees/rent, trash, pest control, account setup fee, admin and application fees, a fee to receive packages, and a security deposit. Make sure to ask about all of these because they will skim over them. As for the cable and wifi (and writing this post in 2018), you must pay $110/month. The cable package is alright, but they fail to tell you that the wifi is only 12MBPS (which is so so slow). We now have to pay an extra $15-$20 a month just to have a speed of 24MBPS, which isn't all that great either. The pet-friendly area is so small and not lit at night. The cabinets in the kitchen and bathrooms look nice but are very cheap. The washer, dryer, and dishwasher are loud and are relatively inefficient in terms of energy usage. The staff lost my application documents several times before I moved in. My friend delivered an edible arrangements to my apartment while I was at work, and the office did not call me to tell me about it - I had to find out from the edible arrangements company that I had a delivery and that the office kept it in their refrigerator. When my friend was visiting, she left while I was at work, so she asked the office to put my room key in my mailbox; the office said I had to email them to give them permission to do so; I sent the office 2 emails permitting them to leave the key in my mailbox - they never did. They key was just sitting on the main table in the office for anyone to take. Overall, poor customer care.
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