I am living in the Mansion Grove since last December. Unfortunately, my life here has been quite stressful so far. We got flea bites right after moving in, and I requested pest control. Surprisingly, however, it took 12 days to get the first pest treatment, and we were terribly beaten during the time.
My two-year-old son got miserably many flea bites on his body. It was heartbreaking to see him scratching his body in pain all day. Of course, he was not the only one. Myself and my wife got more
...than 50 bites on our bodies.
As we took first steps in this home, we were very disappointed with cleanliness. The carpet was not only smelly but also contains plenty of dog fur. It made us think that these unclean move-in states caused bugs to live in the carpet, although Manager Brian mentioned "we walked your home prior to your move in and signed off on it being pest free."
To make it worse, the management team's service/handling were poor:
* 1/3/21: I submitted Service Request for pest control.
* 1/4/21: A maintenance guy came home. I showed him a dozen fleas-bites on my legs. He found what he thought, a dead carpet beetle. He brought it to Manager Brian. He said Brian thought it was just debris. The inspection was scheduled 4 days after: on 1/8/21.
* 1/7/21: I emailed manager Alan with attachment of videos of fleas. Alan responded that "both insects do not leave bites fortunately but maybe this could be an allergic reaction to something as well." However, as I showed the same video to the inspection guy on 1/12/21, he instantly said it is a flea. So, Alan did not seem to show the video to the inspection team. If he did, we might not have needed to wait the long days for inspection to be done.
* 1/7/21: carpet cleaning was scheduled on 1/9/21.
* 1/8/21: The inspection was not made as scheduled. Nobody came without any notice.
* 1/9/21: The carpet cleaning was not made as scheduled. Nobody came without any notice.
* 1/12/21: The inspection was finally made. As I mentioned above, the inspection guy confirmed that the bugs captured by my video are fleas and pest treatment is needed.
* 2/5/21: I let them know we still had flea bites. The second treatment was scheduled on 2/8/21.
* 2/8/21: Nobody came without any notice. Although a service concession was paid for this missed appointment, it was THIRD no show within a month.
Max of 3. All pets must be approved by Management in advance of move in. Up to three pets max are allowed per home, subject to stricter local or state conditions. An additional deposit and additional monthly charge are required for each pet.