Be aware of tow truck!!! They are always there and watching you!
June 2, 2025 - Reseña de Apartments.com
Mercer crossing has been my sweet home for last 5 years. Staffs are great, especially Mrs. Q. I am sad to write this review, but this is not right. There has been issues with parking these days. I can’t find a parking place and I am seeing cars are driving around to find parking spots. I had to park my car on the side of the parking area to move my stuffs out from my apartment today. I park my car, left emergency light on, and went to grab my stuffs. Within 5 mins, my car was gone…??? Luckily ...
there were 2 neighbors who saw what happened and told me that my car was towed within 5 mins of arrival… I am picking up my car now within a hour of the tow, and they are asking for $321. The tow truck guy is there all the time, waiting for an opportunity take your car. My other neighbor said his car got towed 3 times already… I am so sorry about this review Mercer crossing, but you have to change your tow company!!!
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Property Manager Responded
June 5, 2025
Hello,
Thanks for letting us know about your situation. We're sorry to hear about the parking challenges and the towing incident. It's concerning to have such experiences, and we understand your frustration. We appreciate your kind words about our team, especially Mrs. Q, and we'll definitely look into the towing company concerns. Your feedback is valuable to us, and we’ll ensure it gets the attention it deserves.
Best regards,
Valiant Residential Management Team
Property Manager Responded
September 17, 2025
Hello,
Thanks for letting us know about your parking experience. We're sorry to hear about the trouble with towing and understand how frustrating it can be. It's great to hear that you've enjoyed living here for the past five years and that you've had positive interactions with our staff, especially Mrs. Q. We'll definitely look into the situation with the towing company and the parking issues to see how we can improve.
Best regards,
Valiant Residential Management Team
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