We love the apartment itself, the area is great, the property is kept clean, overall very satisfied with it. But unfortunately, with everything we love here, dealing with management here at the leasing office really takes away from the whole experience to the point of overall dissatisfaction.
We reserved our unit over 2 months before move-in day, which you would think would be enough time to have everything ready for us upon arrival. Not at all. All the dates were wrong on the welcome letter
...and lease. They neglected to inform us about setting up the utilities, electricity, and parcel pending services until the last possible second to do so. We were without parking spots leaving us to just park outside of the property until they figured it out. As of now, we are paying for an extra spot due to us having two vehicles, and until they get that figured out the second spot is out of the property gate, in through another gate, and across the street from our building because they are unable to follow through with communicating with whoever they need to to get us a reasonable spot.
The apartment offers a valet trash service which is definitely a big plus though... right? Well it would be if they had a valet trash bin for us. At the time of writing this review (we've been living here for 2 weeks now)we still don't have one, even with our multiple attempts at contacting the leasing office to follow up. Most of the time they simply don't answer our calls or return voicemails. When they do, they do not follow through with whatever they say, and when we call again a few days later, it's like starting the whole process over again. It's not like we are calling and rudely complaining to them at all, we are just calling them to follow up about the things that they said they would have ready for us.
Besides that, the place is fine. Good luck with the parking situation though if you do decide to live here. Also there's a lot of homeless people that go through the dumpster, but if you have the valet trash like you're supposed to, it shouldn't really be a thing you notice. Hopefully you all have better luck than us here.
| Restrictions: None.