A company that protects its profits not its tenants
May 6, 2025 - Reseña de Apartments.com
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I’m very disappointed with how Metropole has handled a recent issue in my unit. After returning from a trip over the weekend, I noticed what looked like mold on one of my bathroom walls. Before I could report it Monday I was woken by maintenance. Maintenance entered my unit due to a leak affecting my downstairs neighbor and discovered that the mold had spread behind multiple walls—originating from a hidden area I had no way of seeing.
Despite this, management is now trying to hold ...
me and my renter’s insurance responsible for the damage. This was clearly a slow-developing maintenance issue that happened behind the walls—not due to anything I did. Their attempt to shift liability feels like a cost-saving tactic at the expense of tenants.
Metropole is quick to protect its bottom line, even if it means unfairly penalizing residents for hidden issues outside their control. Based on this experience, I would not recommend living here. Not to mention the broken door locks, gate left open constantly and many other issues affecting the security of this property. There is a reason I did not renew my lease!
Save yourself the trouble and look elsewhere!
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Property Manager Responded
May 9, 2025
Hi, Cade. We want you to know that we've read your previous review, and we're eager to clear up any misunderstandings that have occurred here. Our team is more than happy to review this leak issue with you further to offer insight and clarity on next steps and the pending maintenance needed, and we're truly sorry for the inconvenience you've faced. We're dedicated to providing a top-notch resident experience here, and it's very important to us that all of the members of our community are taken care of. Our team will also look into the concerns you expressed regarding our access points, as the comfort of our residents is our top priority. Please reach out to us at (713) 622-2787 or stop by our office so that we can connect you with our Community Manager. We want to ensure this is addressed.
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