Incompetent management
June 29, 2022 - Reseña de Apartments.com
I've lived here both between 2016-2018 and 2019-2022. The previous management was great, but the current property manager Brittany is incredibly incompetent and rude. Our basement flooded every time there was a large amount of precipitation and it was never fixed despite our attempts to contact them many times. Currently she is trying to blame us for not "contacting them again about this issue" when they failed to communicate with the maintenance team and forgot to follow up with the issue and ...
refusing to reply to our emails with any solution. If you are ever even considering this place, arrange a viewing after a rainfall to see if your basement floods, or just ask them about it. They will most likely lie and say the basement gets a little wet but not bad, like our viewing agent did (our basement was basically unusable).
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Property Manager Responded
July 13, 2022
Thank you for reaching out to us. As leasing professionals, we take pride in providing our residents with superior quality rental experiences, so we're disappointed to hear this. We understand your frustration regarding the charges assessed to your account after leaving furniture and household items outside the dumpster. We had not received reports of water infiltration prior to connecting with you at the time, and therefore, were not able to provide you with a resolution. Any time our residents have concerns about their homes, we encourage them to reach out to us directly so that we can promptly respond and resolve the issue. If you have any questions or concerns, please give us a call at 734-971-1730 or email mct@villagegreen.com. Sincerely, the Mill Creek Townhomes Management Team
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