I had an ongoing leak in the master bathroom from my neighbor’s upstairs bathtub that started the second week I moved in. A plumber was never called. Dehumidifiers were never placed to remove moisture. Once, the leak started on a Sunday morning. I called maintenance and was told they needed to contact their boss to see if they had to come over, or if it could wait until the next day (it is law that maintenance come and address any water leaks when they are called in as it is a safety issue). They
...did end up coming, but just notified my neighbor upstairs not to use their shower until they could look at the leak the next day. They poked holes in the ceiling, but did not put anything in the bathroom to help with moisture. The leak eventually became so bad, water splashed from the tub, pooling on the floor, and soaking the carpet in the room on the other side. Management had to be asked twice to check the carpet and address the leak.
Six months into my lease, I began hearing scurrying in my ceiling. Where maintenance had poked holes in the ceiling for the leak, a small, whiskered face was chewing the ceiling. I immediately called maintenance to report the issue. Maintenance came over, but never removed the squirrel. They looked for exterior entry points, but never located the exact point of entry.
They refused to work with an exterminator who would remove the squirrels. They worked with Permakill who, I was told, does not remove squirrels. I was informed that the building management could only monitor the situation while trying to set outdoor traps and use a mild deterrent. The manager told me that they believed the squirrels had babies, which is why it was so loud, and the best solution was to let the babies grow to the point their mom would lead them out.
The only solution I was offered was to be let out of my lease with no fee. This left me having to find a new apartment, paying new deposit fees, and putting me in a difficult financial position to move. Upon moving, an inspection was done where they claimed stains on the carpet was pet urine. When I asked how that was determined, I was told by smell and visual overview from them. It was my word against theirs, and they charged me my entire security and pet deposit ($900) plus an additional $50 to replace the carpet.
I understand this all may sound dramatic and exaggerated. I assure you, it is not. I have photos and videos to prove what occurred, as well as email exchanges with the property manager.
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