Unacceptable structure noise
October 2, 2025 - Reseña de Apartments.com
I moved here 14 months ago, and the structural noise from the upstairs apartment has made life unbearable. Despite showing management videos, they promised repairs and even offered an upstairs transfer without extra fees—but never delivered. Only minimal work was done, the noise continues, and the upstairs unit was rented to someone else.
Additionally, the apartment was dirty from day one—carpets weren’t cleaned, and the pantry had years of grime. Management ignored these issues and displayed ...
condescending behavior.
Now, all communication is cut off, and their “Choice of Damage” option forces a $5,000 penalty just to leave. Extreme noise is not “normal,” and this apartment has caused us unnecessary stress and frustration.
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Property Manager Responded
December 16, 2025
Thank you for sharing your feedback. For privacy reasons, we’re unable to go into details about the specific solutions that were offered, but we do want to assure you that our team is always accommodating and consistently works to assist our residents with any concerns in accordance with the lease agreement.
Mizner has been part of this community for over 40 years, and while the buildings are wood-frame construction—which can naturally result in some level of noise—many of our long-term residents choose to remain because of the convenience of the area and the dedication of our team. We understand that every resident’s experience is unique, and our goal is always to address issues promptly and fairly.
We’re sorry to hear that your experience hasn’t met your expectations, and our team remains available should you wish to discuss your concerns further.
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